(1) On the main screen of the phone, press and hold the following keys: ALT +
CAPS + H (at the same time) to bring up the “Help Me” screen.
Note: For Pearl and other Sure-type phones press and hold the ALT key (Bottom left) and type E A C E. For Storm, hold the BACK arrow, and tap the
screen in the following areas: TOP LEFT, TOP RIGHT, TOP LEFT, TOP
RIGHT.
The following “Help Me” screen should come up:
(2) Type the PIN, App Version and Uptime in the form below: